BitExchange Nigeria respects your privacy and takes the handling of personal information seriously. This Privacy Policy explains what personal data we may collect, how we use it, when we may share it, how long we may keep it, and the choices available to you when you interact with BitExchange through our website, WhatsApp, email, or any other approved communication channel.

By using our website, contacting us, requesting a trade, or completing a transaction with BitExchange, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

BitExchange Nigeria is a private crypto-to-naira exchange service that handles transactions professionaly and manually through approved communication channels. We are not an open self-serve exchange platform, and each transaction may be reviewed at our discretion.

2. The Information We May Collect

Depending on how you interact with us, we may collect or receive the following categories of personal data:
  • your name or the name you provide to us
  • your phone number
  • your WhatsApp profile information where visible to us
  • your email address where provided
  • your bank account name and bank account details for payout purposes
  • your wallet address, exchange address, transaction hash, and related transaction details
  • screenshots, voice notes, chat history, or supporting records you send to us
  • referral or referee details where requested during transaction review
  • details about the timing, size, frequency, and pattern of your transactions with us
  • basic website usage data, cookies, analytics data, IP address, browser information, or device-related data where our website or third-party tools collect them

3. How We Collect Your Data

We may collect personal data directly from you when you message us, request a trade, fill a form, submit transaction details, send screenshots, communicate through WhatsApp or email, or otherwise use our website.

We may also receive information indirectly through referrals, referee checks, service providers, payment-related channels, technical website tools, or lawful third-party disclosures connected to a transaction or review.

4. Why We Process Personal Data

We may process your personal data for the following purposes:
  • to communicate with you about a requested transaction
  • to review, process, complete, delay, reject, or cancel a trade
  • to confirm payout details and maintain transaction records
  • to prevent fraud, impersonation, suspicious activity, chargeback-related abuse, and unlawful use of our service
  • to carry out internal transaction reviews and risk assessments
  • to request, verify, or contact a referee where required for suspicious or high-volume transactions
  • to respond to complaints, disputes, support requests, or recovery issues
  • to maintain basic security, website functionality, and service improvement
  • to comply with legal obligations, lawful requests, regulatory duties, or enforcement actions
  • to protect BitExchange, our banking channels, service providers, customers, and other affected parties from loss, fraud, or misuse

5. Lawful Basis for Processing

Depending on the context, we may rely on one or more lawful bases for processing personal data, including your consent where required, the need to take steps connected to a requested transaction, our legitimate interest in fraud prevention and business protection, and compliance with legal obligations or lawful requests.

6. No Formal KYC for Every Trade

BitExchange does not currently operate a full formal KYC process for every transaction. However, this does not mean we do not process personal data. We may still collect and use limited personal information that is necessary to communicate with you, review a transaction, manage fraud risk, keep records, and decide whether or not to proceed with a trade.

7. Referee and Referral Information

For certain suspicious, unusual, or high-volume transactions, we may require you to provide a referee. Where this happens, we may collect and use the referee’s name, phone number, relationship to you, and any other basic details reasonably needed to confirm that the referee is a real and reachable person.

If you provide another person’s details to us as a referee or referral source, you confirm that you are allowed to provide those details for that purpose.

8. How We May Share Your Data

We do not sell your personal data. However, we may share personal data where reasonably necessary with:
  • banks, payment channels, or financial service providers involved in a transaction
  • technical service providers, hosting tools, analytics providers, messaging platforms, or website tools that help us operate our service
  • professional advisers, auditors, legal representatives, or compliance support where necessary
  • law enforcement agencies, regulators, courts, or competent authorities where required by law, lawful request, fraud investigation, dispute handling, or risk protection
  • other parties where disclosure is reasonably necessary to establish, exercise, or defend a legal claim or to prevent fraud or financial harm

9. Data Retention

We may keep personal data for as long as reasonably necessary for transaction handling, fraud prevention, recordkeeping, dispute resolution, operational security, legal compliance, or protection of BitExchange.

The exact retention period may vary depending on the nature of the communication, the transaction history, and any legal or operational need to retain records.

10. Data Security

We take reasonable steps to protect personal data from unauthorised access, misuse, alteration, loss, or unlawful disclosure.

By using our service, you understand that internet-based communication and third-party messaging platforms may carry some level of risk.

11. Website Cookies and Technical Data

Our website may use cookies, embedded tools, or similar technologies to support basic functionality, understand how visitors use the website, improve performance, or measure engagement. Some of these tools may collect technical information such as IP address, browser type, device type, pages visited, and interaction patterns.

Where consent is required for certain cookies or tracking tools, we aim to provide appropriate notice or controls.

12. Your Rights

Subject to applicable law and reasonable verification, you may have the right to request access to personal data we hold about you, request correction of inaccurate information, object to certain processing, request restriction where applicable, request deletion where appropriate, or withdraw consent where consent is the basis of processing.

These rights are not absolute. We may decline or limit a request where retention or continued processing is necessary for legal compliance, security, or the protection of our rights and business.

13. Third-Party Platforms

Our service may rely partly on third-party platforms such as WhatsApp, website hosts, analytics tools, or financial channels. Your use of those platforms may also be subject to their own privacy practices and terms. We are not responsible for the privacy practices of third-party services that we do not control.

14. Children

BitExchange is not intended for children. We do not knowingly collect personal data from children for trading purposes. If we discover that personal data relating to a child has been improperly provided to us, we may delete it or take other appropriate steps.

15. International Processing

Some of the service providers, communication tools, or technical systems we use may store or process data outside Nigeria. Where this happens, we may take reasonable steps appropriate to the nature of the service and the data involved.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, website tools, legal obligations, or risk controls. Any updated version posted on our website will take effect from the date it is published unless stated otherwise.

17. Contacting Us About Privacy

If you have a privacy question, want to request access or correction, or need to contact us about your personal data, you can reach us at:

18. Acceptance of This Policy

By using our website, contacting us, or requesting or completing a transaction through BitExchange, you acknowledge that you have read and accepted this Privacy Policy.