BitExchange Nigeria respects your privacy and takes the handling of personal information seriously. This Privacy Policy explains what personal data we may collect, how we use it, when we may share it, and how long we may keep it.

The Information We May Collect

Depending on how you interact with us, we may collect or receive the following categories of personal data:
  • your name or the name you provide to us
  • your phone number
  • your WhatsApp profile information where visible to us
  • your email address where provided
  • your bank account name and bank account details for payout purposes
  • your wallet address, transaction hash, and related transaction details
  • screenshots, voice notes, chat history, or supporting records you send to us
  • referral or referee details where requested during transaction review
  • details about the timing, size, frequency, and pattern of your transactions with us
  • basic website usage data, cookies, analytics data, IP address, browser information, or device-related data

How We Collect Your Data

We may collect personal data directly from you when you message us, request a trade, fill a form, submit transaction details, send screenshots, communicate through WhatsApp or email, or use our website.

Why We Process Personal Data

We may process your personal data for the following purposes:
  • to communicate with you about a requested transaction, to review, process, complete, or cancel a trade
  • to confirm payout details and maintain transaction records
  • to prevent fraud, impersonation, suspicious activity, and chargeback-related abuse
  • to carry out internal transaction reviews and risk assessments
  • to request, verify, or contact a referee where required
  • to respond to complaints, disputes or support requests
  • to maintain basic security, website functionality, and service improvement
  • to comply with legal obligations, lawful requests, regulatory duties, or enforcement actions

How We May Share Your Data

We do not sell your personal data. However, we may share personal data where reasonably necessary with:
  • banks, payment channels, or financial service providers involved in a transaction
  • professional advisers, auditors, legal representatives, or compliance teams where necessary
  • law enforcement agencies, regulators, courts, etc where required by law

Data Retention

We may keep personal data for as long as reasonably necessary for transaction handling, fraud prevention, recordkeeping, dispute resolution, operational security, legal compliance, or protection of BitExchange.

The exact retention period may vary depending on the nature of the communication, the transaction history, and any legal or operational need to retain records.

Data Security

We take reasonable steps to protect personal data from unauthorised access, misuse, alteration, loss, or unlawful disclosure.

By using our service, you understand that internet-based communication and messaging platforms may carry some level of risk.

Cookies and Technical Data

Our website may use cookies, embedded tools, or similar technologies to support basic functionality, understand how visitors use the website, improve performance, or measure engagement. Some of these tools may collect technical information such as IP address, browser type, device type, pages visited, and interaction patterns.

Where consent is required for certain cookies or tracking tools, we aim to provide appropriate notice or controls.

Your Rights

Subject to applicable law and reasonable verification, you may have the right to request access to personal data we hold about you, request correction of inaccurate information, object to certain processing, request restriction where applicable, request deletion where appropriate, or withdraw consent where consent is the basis of processing.

We may also decline or limit a request where retention or continued processing is necessary for legal compliance, security, or the protection of our rights and business.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version posted on our website will take effect immediately.

Acceptance of This Policy

By using our website, contacting us, or requesting or completing a transaction through BitExchange, you acknowledge that you have read and accepted this Privacy Policy.